The KnowledgeIQ Blog

KnowledgeIQ Alerts ensure your staff stay informed in real-time

By KnowledgeIQ on October 25, 2024

For a contact centre to run as smoothly as possible one of the biggest priorities must be ensuring staff are kept informed of updates and changes in real-time. This can prove difficult for a contact centre where there are many departments, locations and systems, with staff working different shifts spanning day and night. Keep your […]

Be Audit Ready with KnowledgeIQ Governance

By KnowledgeIQ on September 25, 2024

A knowledge management system (KMS) needs to be more than just a single source of truth. It’s imperative that it also provides businesses with strong governance, a key element that must be at the forefront of decision making when it comes to deciding which platform to use. Are you audit ready? For many organisations audits […]

5 Threats to Effective Knowledge Management and how to address them.

By KnowledgeIQ on September 18, 2024

Its been long known that organisations with strong Knowledge Management (KM) practices see increased productivity, improved customer satisfaction, and a better return on investment. Effective Knowledge Management is critical for companies in today's world for many reasons: Even though the benefits are clear, executing effective Knowledge Management succesfully is still challenging. In January 2024 APQC […]

Office of the Director of Public Prosecutions for WA signs 5-year contract for KnowledgeIQ

By KnowledgeIQ on September 5, 2024

Knosys Limited (ASX: KNO), (“Knosys” or the “Company”), is pleased to announce that the Office of the Director of Public Prosecutions for Western Australia has awarded a five (5) year contract for the use of Knosys’ market leading knowledge management platform, KnowledgeIQ, with two options of one year each to extend the contract to a […]

KnowledgeIQ Process Flows: Answering the Process Document Challenge

By KnowledgeIQ on August 5, 2024

Step by step process documents are often the traditional go-to resource provided to contact centre agents, assisting them in their role where they can be managing any number of enquiries and complaints each day. As a contact centre agent that potentially manages large volumes of customers and contact interactions, process documents may not be optimal […]

Unleash the Value of Frontline Feedback

By KnowledgeIQ on June 7, 2024

You frontline teams are key to sustaining and improving knowledge in your business. Frontline staff are generally the first ones to hear from customers about current issues and frustrations, from a variety of channels, and first to access your business knowledge repository every day. Experience real value with a feedback system where frontline staff can […]

Single Source of Truth: The Cornerstone of Effective Knowledge Management

By KnowledgeIQ on May 22, 2024

Having knowledge distributed across multiple systems can lead to challenges, both for individuals and organisations. In this blog we identify the key issues and discuss how a single source of truth built into your knowledge management system delivers multiple benefits. Key issues with distributed knowledge 1. Complexity and inefficiency 2. Limited visibility and reporting Single […]

Delivering Better Outcomes and Experiences with the KnowledgeIQ Process Wizard.

By KnowledgeIQ on March 27, 2024

Need to improve quality compliance in your organisation? Achieve this, plus increase speed to competency and build confidence in your team members with the KnowledgeIQ Process Wizard. Customer Contact Centre agents often spend lots of time trying to find the right answer or process to best handle customer interactions. Not only does this result in […]

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Recent Posts

KnowledgeIQ Alerts ensure your staff stay informed in real-time

October 25, 2024

Be Audit Ready with KnowledgeIQ Governance

September 25, 2024

5 Threats to Effective Knowledge Management and how to address them.

September 18, 2024

Office of the Director of Public Prosecutions for WA signs 5-year contract for KnowledgeIQ

September 5, 2024

KnowledgeIQ Process Flows: Answering the Process Document Challenge

August 5, 2024

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