The KnowledgeIQ Blog

Knowledge management will help you avoid information silos in your contact centre

By Toby Milner on December 20, 2022

Unlock the full potential of your contact centre with effective knowledge management strategies. Discover how implementing robust knowledge management practices can seamlessly integrate information, eliminate information silos, and enhance collaboration among your team. Explore the key benefits of breaking down information barriers, fostering a unified approach to customer interactions, and optimizing efficiency in your contact centre operations. Elevate your customer service experience by harnessing the power of knowledge management to navigate and overcome information silos effectively.

Shine a light on your corporate memory

By Toby Milner on August 11, 2022

What is Corporate Memory? Corporate memory is the knowledge that has been collected from past experiences, which resides in the company and can be used towards making decisions. It is also sometimes called institutional or organizational memory. Corporate memory spans all the sources in which a company may store knowledge. This includes knowledge stored in company systems, […]

How do you encourage knowledge sharing?

By Toby Milner on August 9, 2022

Discover effective strategies to foster a culture of knowledge sharing within your organisation. Explore actionable tips and insights on how to encourage collaboration and empower individuals to freely exchange valuable information and expertise

Time to stop knowledge hoarding and start sharing it

By Toby Milner on August 9, 2022

Break free from knowledge hoarding habits and embrace a culture of sharing. Learn why it's crucial to prioritise collaboration over hoarding, and discover actionable strategies to foster open communication and maximise organisational knowledge

Effective knowledge management in financial services is a necessity.

By Toby Milner on July 5, 2022

Unlock the power of knowledge management in financial services. Discover strategies, tools, and best practices to effectively organize, share, and leverage valuable insights for enhanced decision-making and competitive advantage

What is the Experience Economy?

By Toby Milner on July 5, 2022

The experience economy is defined as “an economy in which many goods or services are sold by emphasizing the effect they can have on people’s lives” The last decade has seen a dramatic rise in the importance of customer experience and the experience economy. People are no longer seeking out products and services, instead choosing […]

Omnichannel customer experience and service is a must have for any modern business.

By Toby Milner on March 28, 2022

Discover the importance of omnichannel customer experience and service in today's business landscape. Learn how integrating multiple channels seamlessly enhances customer satisfaction and loyalty

What is knowledge?

By Toby Milner on March 28, 2022

- Is knowledge information? Hmm…No it isn’t - Is knowledge wisdom? Hmm...No it isn’t Knowledge is the ‘glue’ between information and wisdom according to the well-known hierarchy above, knowledge fills the gap between what we know and what we do Information is organized data, which has been processed in such a way that it has […]

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