The KnowledgeIQ Blog

How do you encourage knowledge sharing?

By Toby Milner on August 9, 2022

Discover effective strategies to foster a culture of knowledge sharing within your organisation. Explore actionable tips and insights on how to encourage collaboration and empower individuals to freely exchange valuable information and expertise

Time to stop knowledge hoarding and start sharing it

By Toby Milner on August 9, 2022

Break free from knowledge hoarding habits and embrace a culture of sharing. Learn why it's crucial to prioritise collaboration over hoarding, and discover actionable strategies to foster open communication and maximise organisational knowledge

Effective knowledge management in financial services is a necessity.

By Toby Milner on July 5, 2022

Unlock the power of knowledge management in financial services. Discover strategies, tools, and best practices to effectively organize, share, and leverage valuable insights for enhanced decision-making and competitive advantage

What is the Experience Economy?

By Toby Milner on July 5, 2022

The experience economy is defined as “an economy in which many goods or services are sold by emphasizing the effect they can have on people’s lives” The last decade has seen a dramatic rise in the importance of customer experience and the experience economy. People are no longer seeking out products and services, instead choosing […]

Omnichannel customer experience and service is a must have for any modern business.

By Toby Milner on March 28, 2022

Discover the importance of omnichannel customer experience and service in today's business landscape. Learn how integrating multiple channels seamlessly enhances customer satisfaction and loyalty

What is knowledge?

By Toby Milner on March 28, 2022

- Is knowledge information? Hmm…No it isn’t - Is knowledge wisdom? Hmm...No it isn’t Knowledge is the ‘glue’ between information and wisdom according to the well-known hierarchy above, knowledge fills the gap between what we know and what we do Information is organized data, which has been processed in such a way that it has […]

Why this watershed moment in the nature of work is the ideal time to revisit your knowledge management requirements.

By Toby Milner on March 28, 2022

Before 2020 good knowledge management [KM] simply didn’t exist for many organizations. In most cases, people turned to the ‘office encyclopaedia” - the colleague who always has the answers on various topics or at least knew who, where (and in which system) to find them. Then the world changed. As we all worked from home […]

Why a CRM knowledgebase is not recommended for enterprise knowledge management

By Toby Milner on November 22, 2021

Customer focused companies will understand the value of a knowledge management system [KMS] beyond the more simplified experience they may get with a knowledgebase [KB] provided by a customer relationship management system [CRM]. Enterprise knowledge management is about extending knowledge to the wider organization and invited third parties who may not have access to the […]

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