The KnowledgeIQ Blog

8 reasons to integrate Salesforce and KnowledgeIQ

By Toby Milner on September 23, 2021

With KnowledgeIQ and Salesforce together, your sales, support and service teams can help customers with speed, accuracy and confidence. Salesforce CRM and Service Cloud provides the window to customer information and queries, whilst KnowledgeIQ augments agent interactions with intuitive knowledge delivered within the Salesforce interface. Why augment Salesforce with an external knowledge management solution? Knosys […]

KnowledgeIQ + Salesforce a "Win Win"

By Toby Milner on September 3, 2021

The Salesforce solution is a powerful information platform that has revolutionized the business industry for many years. Here’s a look at some key benefits of a successful Salesforce and KnowledgeIQ integration:

KnowledgeIQ helped create a single source of truth knowledge repository for Best Practice Software

By Steph S on August 9, 2021

Best Practice Software, a medical software company based in Australia and New Zealand, was seeking a knowledge base for the development of a global Service Desk to enhance the flexibility and capability of each product support branch. KnowledgeIQ has become an integral part of how Best Practice Software provides support to its users and has […]

How KM supports great Agent Experience [AX]

By Toby Milner on July 29, 2021

Human experiences have resulted in a plethora of phrases to describe them for example employee experience [EX], customer experience [CX] and user experience [UX]. An experience can be defined in multiple ways; to observe certain events; undergo a certain feeling or process; or perform certain actions that may alter one or contribute to one's knowledge, […]

What Is Knowledge Management And Why Should You Care?

By Steph S on July 28, 2021

Using knowledge to make informed decisions is at the heart of the most successful businesses. It can mean the difference between expansion and stagnation, between growth and failure. Whether it be a particular business unit or the company as a whole.

A round of applause for the knowledge keepers

By Steph S on July 27, 2021

Everyone is trying to make sense of a forever changed world. People are confused, lost, desperate, anxious, scared, hopeful and just hanging on.

Knosys to acquire leading-edge intranet solution provider GreenOrbit

By Toby Milner on December 17, 2020

Knosys Limited is proud to announce the upcoming acquisition of intranet management software GreenOrbit (GO). GreenOrbit is an industry leading intelligent intranet solution provider with 25 years experience providing intranet solutions to the Australian, UK and US markets. The acquisition of GreenOrbit is in line with the Knosys growth strategy to create a suite of […]

Organisational knowledge segmentation - a vital part of your KM solution

By Steph S on July 28, 2020

The phrase ‘too much information’ may not seem applicable when you consider the way you train and educate your staff— but providing the right information is far more important than providing too much. Bombarding people with knowledge that isn’t relevant to them or their particular team or department can be detrimental when learning and deploying […]

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