KnowledgeIQ, a solution by Knosys, is sponsoring Contact Centre Summit NSW 2025 in Sydney on Thursday, February 13th. 

As customer needs evolve, organisations adapt to enhance their operations. The rise of emerging technology pushes companies to elevate customer service standards in their contact centres.

Balancing efficient conflict resolution and self-service with the crucial human connection is key for brands seeking consumer loyalty.

This summit gathers senior contact centre leaders to discuss strategies for meeting the evolving expectations of customers and employees alike.

KnowledgeIQ, a solution from Knosys, sponsored the CX Showcase Event in Sydney on Thursday, March 21st. The Customer Service Institute of Australia brought this event to attendees in collaboration with the Customer Science Group.

It provided an opportunity to hear from various organisations about how they had overcome challenges and built and delivered exceptional customer experiences.