KnowledgeIQ, a solution by Knosys, proudly sponsored the Contact Centre Summit NSW 2025 in Sydney on Thursday, 13 February.

As customer needs continue to evolve, organisations are adapting to enhance their operations, with emerging technologies playing a pivotal role in elevating contact centre standards.

The summit focused on the delicate balance between efficient conflict resolution, self-service, and maintaining the crucial human connection—an essential strategy for brands aiming to build lasting consumer loyalty.

Senior contact centre leaders gathered to share insights and discuss strategies for meeting the ever-evolving expectations of both customers and employees.

KnowledgeIQ, a solution from Knosys, sponsored the CX Showcase Event in Sydney on Thursday, March 21st. The Customer Service Institute of Australia brought this event to attendees in collaboration with the Customer Science Group.

It provided an opportunity to hear from various organisations about how they had overcome challenges and built and delivered exceptional customer experiences.