Integrate KnowledgeIQ with Salesforce

Integrate KnowledgeIQ with Salesforce and ensure that your agents have access to the right knowledge and information, without needing to switch applications.

KnowledgeIQ integration with Salesforce provides access to up-to-date knowledge without the agent needing to learn multiple systems, delivering the best customer experience through:

Faster response time

Establish a single source of truth

Reduced repeat questions
and shoulder-tapping

Gain insights & make maintenance
easy of content

Greater customer satisfaction

Collaboration, with Governance

Higher agent confidence
& increased productivity

Faster access to consistent & accurate information through linked content

Proactive agent assistance

Predictive Search

No switching from
the Salesforce interface

Real-time alerts
of changes

The benefits of standalone knowledge management software

Every day your people use multiple tools to get work done. Articles, policies, process guidance, forms, workflows, onboarding, sales guides and much more. Explore our complete set of knowledge management features to see how you can deliver an exceptional and consistent digital workplace experience - equip your people and customers to go further and go faster.

Integrate KnowledgeIQ with Salesforce

Integrate KnowledgeIQ with Salesforce and ensure that your agents have access to the right knowledge and information, without needing to switch applications.

The benefits of standalone knowledge management software

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