A knowledge management system (KMS) needs to be more than just a single source of truth. It’s imperative that it also provides businesses with strong governance, a key element that must be at the forefront of decision making when it comes to deciding which platform to use.  

Are you audit ready? 

For many organisations audits can arise at any time. With the current way you manage knowledge in your business, would you be confident if you were told you were being audited next week? Would you easily be able to access a system that can recall and provide evidence of what processes were used on call centre phone calls from 2, 4, or even 10 years ago?  

If you had a KnowledgeIQ KMS, the answer would be yes.  

And here is why. A KnowledgeIQ KMS in your organisation ensures: 

• Entirely automated version control. All versions of documents and content are stored in the system and will show any changes made, by who and when. This includes the ability to revert to previous versions. 

• Version Comparison so you can view different versions of a document side by side with changes highlighted.  

• Authored Content Review ensuring a full audit trail with stored history of comments and feedback from when documents have been sent to subject matter experts for review. 

• The ability for administrators to create entirely flexible custom approval workflows for all content.  

• Scheduled publication and removal, supporting governance by automatically publishing or removing live content when required.  

The ‘why’ 

A KMS without strong established governance can cause disorganisation, confusion and put a business in financial and reputational risk.  

A KMS with strong governance such as KnowledgeIQ also supports: 

• Employee satisfaction – as staff will feel more confident in the system they use to perform their role.  

• Minimising errors – as all documents go through a Custom Approval Process prior to being published.  

• Increasing productivity – with all content being stored centrally staff will minimize, and potentially remove, the need to toggle between systems.  

Delivering efficiency means cost savings, but even more importantly, it means staff can spend time on other organisation priorities. 

How you can get started 

Talk to our team today about the benefits of a centralised KMS and how KnowledgeIQ’s strong governance focus can deliver real advantage to your organisation.